GRO Points are crypto currency tokens powered by block chain technology which can be acquired on GRO Loyalty through shopping, direct purchase, through gifts etc.. and you can always redeem them on any of our affiliate brands and service providers within the ecosystem.

Our GRO points will give holders special access, perks, benefits and discounts across different outlets and locations around the world. As the time progresses, we are working on long lasting relationships and partnerships all over the world in order for your token to give you the most in the crypto space. And that is just the beginning. Stay tuned for new partnerships and progress of the project.

The team behind this project comes from different business sectors and professional experience ranging from technology, financial services, renewable energy, construction and programming. The team has more than a decade of professional experience and is dedicated in bringing the best project to you as we progress.

It’s simple just follow the link mentioned below, go through the terms and conditions and click accept and fill required details for a convenient experience, join now to enjoy reward-full shopping with GRO Loyalty.

All users who are part of GRO Loyalty program can earn or receive GRO points for following activities

Shopping: For each transaction on GRO Loyalty , users will earn equivalent GRO points, these tokens will be received upon successful transaction of money, all you have to do is visit brands or buy products from our affiliate companies, and show your customer QR code to the merchant to receive GRO points on every purchase, or you can directly buy products or avail services using GRO Loyalty app.

Loyalty offers: different brands or companies will have different loyalty related activities for given period of time, all you have to do is complete them to earn GRO points.

Direct purchase: you can always purchase GRO points directly through our application and use them when ever your want.

Yes you can always transfer your GRO points from one account to another or you can gift your friends and family with GRO points for an amazing shopping experience, but all the transfers or transaction are restricted within the ecosystem.

Never , GRO points are special tokens ( crypto currency) powered by Block chain technology hence it has no expire date, you can collect and hold them for as long as you want and reap its benefits whenever you want within the ecosystem.

You will have a wallet system within the application which is highly secure and free from any discrepancies, where you can store and regulate all your GRO points and have complete access when ever you want.

No, there is absolutely no cap on the number of GRO points you can earn or purchase from the application.

In case of an order which includes sub-orders to be delivered separately, the user will earn GRO points equivalent to the total amount of purchase made within the same transaction.

A customer loyalty program is a long term marketing tool used by many E-commerce merchants. Loyalty programs motivate repeat purchase and customer retention by offering rewards to shoppers who demonstrate loyal buying behaviors. Some stores also offer rewards for behaviors beyond purchasing- such as sign-ups, social referrals and follows.
In retail loyalty programs, these rewards are generally discounts, special offers, one-off deals or freebies. They also help increase the lifetime value of a customer by driving up average order value and increasing purchase frequency.

Finding new ways to engage and retain customers is a huge part of E-commerce success. Across the board, customers are becoming harder and more expensive to reach. In fact, data shows that only 9% of digital ads are viewed for more than a second. Advantages of loyalty program includes attracting shoppers back to your store without spending lots of time and money acquiring new customers.
Loyalty programs help you identify your most loyal customers. Focus your marketing efforts on them and increase their lifetime value. And with the E-commerce market growing by 13 % every year a loyalty program can help you differentiate yourself from the competition. Most importantly, a loyalty program shows your customers that you value them as individuals rather than just another number.

As a store owner, you can choose to reward your most loyal customers with points for activities including purchases, birthdays, social media likes, referrals and more. Customers can then collect these loyalty points and redeem them for rewards to use at your store further down the line.
Beyond rewarding points, a loyalty program can increase customer loyalty and engagement and transform customers into loyal advocates of your brand. A tiered loyalty program will boost your customer engagement as your shoppers will always be looking for ways to move up to the next tier.
This means that they are more likely to engage to get the points needed and rewarding points for reviews and referrals will encourage your customers to act as advocates on your behalf.

Today’s turbulent marketplace demonstrates the importance of customer loyalty. More and more online stores are launching every day, making it hard for stores to stand out from the competitions. A loyalty program gives you a key differentiator that sets you apart from other stores and brands.
A loyalty program acts as a cost-effective customer retention strategy. They improve a customer’s lifetime value and the point based system motivates them to return to your store more frequently, often spending more money. If you reward points for reviews and referrals, customers will act as advocates on your behalf and expanding your customer base.
Discover more about the importance of a loyalty program at the GRO Loyalty our educational resources are packed with loyalty program best practise.

A loyalty program offers many benefits. When it comes to nurturing your customers, a loyalty program will give them a reason to return to your store and use their points, not only that but they will feel like they are appreciated as individuals, rather than just another number.
In terms of revenue, a loyalty program encourages your customers to spend more over a longer period of time. If they are trying to acquire points or redeem an offer, they will be more likely to increase their basket size to meet the requirement. And once they have earned points, they are incentivized to return to your store and spend them long into the future.
Finally a loyalty strategy offers a strong branding opportunity. You can incorporate your store’s look and feel into the program which helps publicize your brand and connect with your customer base on an emotional level And if you get the right names for loyalty programs and promote them correctly, retail loyalty programs can act as a valuable way to communicate your brand values.

The main time you will have to put into a loyalty program will be spent setting it up. It’s important pay close attention to the kind of loyalty program you are building, and the kind of rewards you are offering so that it seamlessly matches your customer’s needs and store identity. Once you have spent time laying the correct foundations, your loyalty program will maintain itself.
You may need to put in a little time further down the line to adjust your points balance or the actions your customers take to earn points, but this will be quick and easy to review and change.

When deciding if a loyalty app is right for your store, take a look at your product offering. In general, e-commerce customer loyalty programs work best for stores that sell products with a high purchase rate – such as food and drinks, clothes or cosmetics.
Also be sure to think about whether you are competing with stores similar to your’s. Every time a customer makes a purchase see if he purchases their desired product from your store one day and your competitor’s the next? If you are finding that this is the case, a loyalty program offers the perfect opportunity to differentiate yourself from the competition.
Although these are general cases, there are many other ways to determine if a loyalty programs is right for you. Visit our website to read case studies on how other stores are using their loyalty program.

On the market there are many loyalty program solutions for every store size- from small business to global enterprise. We believe that there’s no point in delaying the launch of a loyalty program or waiting around for your orders to increase. You could be losing out on valuable customers who wants to join your loyalty program. Also the sooner you implement your loyalty program, the sooner you will get your employees on board and sharing out rewards.
Want to know when is the best time to launch your loyalty program would be ? Read more in our blogs, or find out more about understanding customer experience throughout the customer journey.

According to various marketing experts , they do. If you offer points for spending, customers are more likely to increase their basket size to make the point threshold. Then, if they continue to engage with your loyalty program, they will accumulate points that they will use on purchases further down the line. This increases their lifetime value and the amount they will spend with you for a long period.
The numbers even speak for themselves. Our customer, saw their loyalty program members spend 72% more than non-members.

We believe that GDPR offers an opportunity to improve your loyalty programs so that it lives up to your customer expectations. When GDPR was introduced, customer became empowered and more selective with who they shared their personal information with. As a result, shoppers are now choosing to opt-in with brands they trust and care about.
Because of this, any customers who joins your loyalty program is incredibly valuable. They are engaged with your brand and are a more accurate representation of your customer base. This means that your loyalty program insights will show accurate data and you can focus your marketing efforts on the right people. Secondly, when a customer trusts you with their data initially, they are more likely to share more valuable insights further down the line – as long as they believe they will be rewarded in return.

The best loyalty programs comprise of tech savvy ways to keep your customers engaged without breaking the bank. By rewarding points for on-site activities and purchases, you are encouraging your customers to engage with your brand regularly and spend money with you further down the line.
When you initially onboard a member onto customer loyalty programs, you have to make sure that you establish a good relationship early on that will drive ongoing engagement. Then, once a member is on board, you can send personalized loyalty emails that will encourage them to return to your store and keep engaging with your business. After all loyalty emails, have click through rates as high as 35% way above the average 18% for other marketing emails.
Join GRO Loyalty today to enable more loyalty strategies to improve your customer engagement.

Repeat purchase rate is the percentage of customers that have shopped more than once at a certain store. It is also referred to as reorder rates, customer retention percentage or repeat customer rates ranging from 0-100% and higher the percentage means that more customers are returning to your store.
An e-commerce loyalty program encourages customers to return to your store, shop with you again and spend more, therefore improving your repeat purchase rate. By rewarding customers points for purchasing and on-site behaviour, you are incentivize them to come back again to spend these points further down the line on other purchases.
Explore more ways to increase your repeat purchase rate by joining GRO Loyalty.

Identifying which of your customers are at-risk of shopping elsewhere is essential to retaining them. To re-engage them, you need to pre-empt their dissatisfaction and combat it with the correct re-engagement strategies.
If you have a loyalty program in place, you can send out highly targeted and personalized emails to remind your customers that you are there and why they trust you in first place. You can credit them with points, rewards or special promotions if they return to shop with you. You might even consider bumping a customer up to a higher tier of your loyalty program. This will give them a valid reason to return and engage with the new perks offered to them, and increase customer loyalty and satisfaction.
If you want to learn more ways to re-engage at-risk customers head over to GRO Loyalty and unleash your business potential.

Do you need to increase average order value? Average order value is the total value of every order placed with your store over a specific period of time. It helps you define your most valuable customer and spot when a customer’s spend is decreasing.
Top loyalty programs award points for purchase and encourage customers to spend more to unlock larger rewards. In fact, the average basket size of a customer using a loyalty reward in a purchase in 39% higher than the basket size of a customer who doesn’t.
Get more ways to improve your average order value by joining GRO Loyalty.

Customer lifetime value is the net profit attribute to the overall relationship you maintain with a customer, it is one of the loyalty program KPIs that measures how valuable a customer is to you now and the projected value of all your interactions in the future.
A loyalty program helps you to calculate exactly what CLV is for each of your customers so you can increase it. This way, you will be able to pinpoint and invest in the right members to further build and sustain a relationship. when you identify those worth spending time on , you can target them with personalized points that encourage them to repeat spend with you down the line.
Come join GRO Loyalty and learn how to calculate and increase your customer lifetime value and find out more about methods of measuring customer loyalty and loyalty program effectiveness.

A loyalty program is an easy-to-implement solution that will improve your customer’s satisfaction. Loyalty programs make customer feel important and show that you care. By using your loyal strategy to reward your most loyal customers with personalized points, you will also ensure that they will keep coming back to shop with you.
To maximize the positive effect of your loyalty program software, be sure to keep your loyalty strategy simple. Make it clear to your customers the actions they have to take to earn rewards and how easy it is for them to earn and spend their points, you can even integrate your loyalty program with a help desk provider. This will empower your customer service team to gift loyalty points to customers if they have a bad experience.
Use your Net Promoter Score to ask customers how likely they are to recommend you to their friends or family. By observing the answers, you can instantly gauge how satisfied your customers are with your store, and better understand how well customer experience and loyalty are working together for your brand.

A loyalty program is a clever way to communicate what your brand stands for and encourage your customers to align their values with you. It will also help you build emotional connections and differentiate yourself from larger brands. By awarding points for the product reviews and recommendations, over time you will build up a trusted circle of brand advocates who are willing to champion your brand on your behalf. Not only that, by customizing your loyalty emails, you can build upon your specific brand narrative.
As customers are increasingly using social channels to browse products and stores, hence using online community will help you grow your brand. A loyalty program allows you to give your customers loyalty points on any pre determined activity set by you or the platform.
Join our community on GRO Loyalty to boost your business with ever increasing customer base.

Many strategies can help you better understand your customers so you can serve them a personalized customer experience.
A loyalty program is a golden opportunity to send customized loyalty program emails to your shoppers to improve engagement and build long-term relationships. This is mainly because a loyalty program gives you back-end data on your customer’s buying patterns and shows you the impact of loyalty programs on consumer behaviour. With this information, you can engage your member in a much more personalized way.
Your emails could summarize the points they have already acquired or prompt them when there are points to redeem. You could also use the data from your loyalty program to send emails with product suggestions that match their previous buying behaviour.

Your loyalty program will allow you to personalize your emails to another level.
You can do this by:

• Keeping loyal customers updated and informed regarding their points balance, rewards gained and offers available to them.
• Send prompts when there are points for them to redeem
• Use your loyalty program data to learn the likes, dislikes commonly viewed and purchased products of your customers. Then, send them offers tailored to the products they would be most interested in
• Personalize your emails and gift rewards that are specifically tailored for each customer
• Geographical events – these will make your customers feel like you are there with them locally and improve customer relationship and engagement.

Loyalty programs can integrate seamlessly with subscription services. You could invite a customer to join a subscriber-only tier that will motivate them to keep shopping with you beyond the initial offer period. By ensuring that these offers are exclusive to subscribers, you will make these customers feel valued and will, therefore, drive long-term relationships.

A loyalty program can help you identify shoppers who have abandoned their cart and re-engage them with incentives to complete their purchase. Send them loyalty emails to remind them of the points they could have acquired if they completed their purchase. Or display rewards in cart so customers are aware of the points and perks they could acquire before they even make their purchase. This way, they are less likely to abandon their cart in the first place.
Want to learn more ways to improve the success of your store? Head over to GRO Loyalty to optimize your loyalty program by joining our community.

To react to negative customer experiences, use your loyalty program to demonstrate that you care. A loyalty program gives you the added opportunity to offer bonus points or benefits so your customers feel that you are listening and responding to their queries.

You can easily generate more products reviews by encouraging your customers with loyalty points. A loyalty program allowing you to reward customers points for leaving reviews or creating referrals.
We recommend capturing customers feedback as soon as possible after purchase. It is also worthwhile to remind customers that they can earn points via reviews each time they log into their loyalty program portal. You could even add a review component to your post-purchase pages so that customers can be instantaneously feedback on their experience.

There are many signs to indicate the right time to join an E-commerce loyalty program like GRO Loyalty. Here are just a few pointers to consider while implementing a loyalty program plan for your brand or business.

• If your repeat purchase rates are declining and the revenue from your existing customers is not covering the cost of acquiring new customers.
• If you are finding that a majority of your customers are at-risk of no further purchases, it means if they haven’t returned to your store to make a second purchase in a specific time frame.
• If you are struggling to keep your prices in line with your competitors or if you are stuck in a race to the bottom.
• If you are finding that you have more customers browsing than buying, which means you are missing out on a high quality traffic.

If such occurrences are common in your business or you have started to note these signs, you should instantly opt for a data driven digital loyalty platform and explore its undying benefits.

Generally setting up an in house loyalty program have four major verticals that one needs to consider are : cost of the software, design budget, promotions of the program through marketing efforts and the value of the rewards or tokens, but with digital loyalty programs you cut down on all these costs.
Once you have successfully joined the community the program runs itself and you will be able to see a quick ROI. A loyalty program will generate you more revenue through three main streams. First a loyalty program increases your customer’s lifetime value. With reward points in their account, they are more likely to return to your store for repeat purchases, secondly by incentivizing customers with points and free rewards, they are encouraged to increase their basket size to reach the threshold And finally by rewarding specific products in exchange for points, you can easily shift excess stock without slashing prices.

We suggest rewarding both transactional and non-transactional activities are those that involve a purchase. Non-transactional activities relate to improved customer engagement.
Here are a few examples of non-transactional behaviour you can reward points for:

• Points for purchase- offer points for each product bought and bonus points for specific products or collections
• Site visits – for either individual visits or when a customer returns  a certain number of times
• Account creation – when a customer registers, instantly give them points they can use in their next transaction
• Referrals – this could be if the customer simply makes a referral or when the referred customer joins the program
• Reviews – encouraging reviews can help gather the social proof that will validate your brand over the competition.
• Social shares and follows – this shows customers that you are paying attention to them, encouraging them to continue acting as advocates on your behalf
• Newsletter sign-ups – this keeps the lines of communication open and make sure that customers are receiving your content, special offers and news.

If you want to Learn more about the activities you can reward customers for, head over to our digital loyalty platform GRO Loyalty.

There are many different types of loyalty programs. A tiered loyalty program is a sure way to boost program engagement and gives members motivation to keep interacting with your program. Each tire should offer exclusive rewards that are not accessible at other levels. You could even use loyalty program algorithm to create “hidden tiers “ that will surprise and delight your customers when they unlock them.
Criteria for progressing to the next tire could include: reaching a points threshold, total spend during the customer’s lifetime or certain on-site activities. If customers know there is more to your loyalty program that’s attainable. They are more likely to take the actions to reach it and, therefore, engage with your loyalty program.
With GRO Loyalty you will enable more ways to encourage participation with our loyalty program. Join now and become the go-to loyalty expert in your business.

Your existing customers are an incredibly powerful and cost-effective acquisition tool. If you pay attention to them and nurture them, they are more likely to become advocates of your brand and recommend your store to friends and family.
Incentivizing your existing customers to make referrals with loyalty points and rewards. You could even give each customer a unique referral link so can identify your biggest advocates and reward them down the line.

The first key indicator of successful loyalty programs is how many of your customers are signing up for the program. Bu understanding your conversion rate you can understand whether or not your loyalty program is attractive to your new and existing customers. It is also important to observe if your customers are even engaging your loyalty strategy. So take note of the percentage of customers who use or redeem rewards.
You need to also take note of your repeat purchase rate and average order value. This clarifies if your customers are coming back to shop with you and if they are spending more. Most importantly measuring your customer lifetime value. Is a sure way to map out the long term success of your loyalty strategy. It helps you calculate how much a customer is worth to your business and its a great indicator of your most valuable shoppers allowing you to prioritize where to make an investment.
To keep the ROI of your loyalty program on track, its important to stay on top of your net promoter score NPS. This is a measure of how likely customers are to recommend your store to their friends and family. If you keep this up, the ROI of your loyalty program will be more significant. Learn more about customers loyalty and NPS here.